Foxtech Provides Industrial Drone Solutions & UAV Payload Systems.
FAQ
1
How long is the warranty period for your products?
Our products typically come with a six-month warranty from the date of receipt.
2
What should I do if the product has a problem during the warranty period?
If the product has a non-human-induced malfunction during the warranty period, please email us at support1@foxtechuav.com and provide the purchase order number. We will offer repair or replacement services based on the specific situation.
3
Does the warranty cover man-made damages?
The warranty service generally does not cover damages caused by improper operation, accidental damage, or external factors (such as natural disasters).
4
Do you provide repair services after the warranty period?
Yes, we do provide repair services even after the warranty period, but there may be a fee involved.
5
How can I extend the warranty period of my product?
Currently, we do not offer an official warranty extension service. However, we encourage users to follow the product manual for proper use and maintenance to extend its lifespan.
6
How long does it take to ship the product after I place an order?
Depending on the product's stock status, in-stock items are usually shipped within 1-3 business days. If the item is not in stock, please contact the corresponding sales representative for details regarding arrival and shipment.
7
How can I check the status of my order?
You can check the status of your order through our official website or by contacting customer service.
8
What shipping methods do you offer?
We offer various shipping methods, including express delivery, air freight, and sea freight, depending on your location and requirements.
9
What should I do if the delivery is delayed?
If there is a delay in delivery, we will notify you as soon as possible and provide possible solutions.
Leave a message
For more information, please visit the website or contact us directly with questions or inquiries.
CONTACT US
Email: support1@foxtechuav.com
Address: No.1 Plant, HIGHLAND Industrial Park, No.35 Cai Zhi Road, Xuefu Industrial Zone, Xiqing District, Tianjin, China. Non-return Address
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